Privacy Policy

1. Introduction

RentX Rewards Ltd. ("RentX", "we", "us", or "our") operates the RentX Rewards mobile application (the "App"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services in Bangladesh.

By using the RentX Rewards App, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register and use RentX Rewards, we may collect:

Full name
Mobile number
Email address
Date of birth
National ID/TIN number (for verification)
Photograph (for profile and verification)
Residential address and property details
Landlord information (name, contact, bank details)

2.2 Financial Information

Bank account details (through secure partner bank interfaces)
Rent payment history and amounts
Reward points balance and transaction history
Redemption history at merchants
Payment method preferences

2.3 Device and Technical Information

Device type and model
Operating system version
Unique device identifiers
IP address
Mobile network information
App usage statistics and crash reports
GPS location (if permission granted for location-based offers)

2.4 Transaction Information

Rent payment dates and amounts
Bank transaction references
Merchant redemption details
Customer support queries and communications
Survey responses and feedback

3. How We Collect Information

Direct input during registration and use
Automated collection during app usage
Partner banks during payment processing
Cookies and similar technologies
Communications with our customer support
Third-party service providers (analytics, crash reporting)

4. How We Use Your Information

4.1 Service Provision

To create and manage your account
To process rent payments through partner banks
To calculate and credit reward points
To facilitate point redemption at merchants
To send payment confirmations and receipts

4.2 Verification and Security

To verify your identity
To prevent fraud and unauthorized transactions
To comply with Bangladeshi laws and regulations
To investigate suspicious activities

4.3 Communication

To send service-related notifications
To provide customer support
To inform about new features and updates
To share promotional offers (with opt-out option)
To request feedback and improve services

4.4 Analytics and Improvement

To analyze usage patterns and improve user experience
To develop new features and services
To conduct research and analysis
To monitor system performance and troubleshoot issues

4.5 Legal Compliance

To comply with applicable laws and regulations in Bangladesh
To respond to legal requests and court orders
To protect our rights and property
To enforce our Terms and Conditions

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Partner Banks

To facilitate rent payments
To verify transaction status
To resolve payment disputes
As required by banking regulations

5.2 With Landlords

Your name and contact information for payment identification
Payment confirmation and transaction details
Only information necessary for rent receipt purposes

5.3 With Partner Merchants

Reward point balance for redemption validation
Transaction confirmation for redemptions
Basic user information for promotional offers (with consent)

5.4 With Service Providers

Cloud storage and hosting providers
Customer support platforms
Analytics and monitoring services
SMS and email delivery services
Payment processing partners

5.5 Legal Requirements

We may disclose your information if required by:

Bangladesh Bank regulations
National Board of Revenue requirements
Law enforcement agencies with valid legal process
Court orders or legal proceedings

5.6 Business Transfers

In the event of merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice to you.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

6.1 Security Measures

End-to-end encryption for financial transactions
Secure socket layer (SSL) technology for data transmission
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure data centers with physical protection

6.2 Data Protection

Regular backup of critical data
Incident response plan for data breaches
Employee training on data privacy
Compliance with Bangladeshi data protection standards

6.3 Your Responsibilities

Keep your login credentials confidential
Log out after each session, especially on shared devices
Notify us immediately of any unauthorized access
Use updated device operating systems and security patches

7. Data Retention

We retain your information only as long as necessary:

7.1 Retention Periods

Account information: 5 years after account closure
Transaction records: 7 years (as per financial regulations)
Customer support communications: 3 years
App usage logs: 2 years
Marketing preferences: Until you opt-out or account closure

7.2 Data Deletion

Users may request that we erase the personal data we hold about them in the following circumstances: It is no longer necessary for us to hold that personal data concerning the purpose for which it was originally collected or processed; The user wishes to withdraw his consent to holding and processing their data; The user objects to us holding and processing their data; The personal data has been processed unlawfully; The personal data needs to be erased for the Company to comply with a particular legal obligation; Unless we have legitimate grounds to refuse to erase personal data, all requests for erasure shall be complied with, and the users shall be informed of the erasure.
Users can delete their account directly from the app or to remove personal data from our records, please create a request via email (Subject: Deletion Request Personal Data) to info@rentxrewards.com or submit the form in https://rentxrewards.com/account-deletion-request. Once the user request is received over email, we follow an internal deletion process to ensure that user data is safely removed within the next fifteen (15) working days. The user will be contacted for verification, and their account will be deleted after successful verification. Users may also contact us to request access to, correct, or delete any personal information that they have provided to us.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Correction

Right to access your personal information
Right to correct inaccurate or incomplete information
Right to request a copy of your data in readable format

8.2 Account Controls

Update profile information through the app
Change communication preferences
Deactivate or delete your account (with limitations)
Export your transaction history

8.3 Communication Preferences

Opt-out of promotional emails and SMS
Control push notification settings
Choose frequency of communication
Unsubscribe from marketing communications

8.4 Data Portability

Request your data in a structured, commonly used format
Transfer data to another service provider (where feasible)

9. Children's Privacy

RentX services are not intended for individuals under 18 years of age:

We do not knowingly collect information from children
If we learn we have collected information from a child, we will delete it
Parents or guardians should monitor children's use of mobile devices

10. Third-Party Links and Services

Our App may contain links to third-party services:

Partner bank websites for payment processing
Merchant websites and applications
Social media platforms for sharing

We are not responsible for the privacy practices of third parties.
Review privacy policies of third-party services before use

11. Cookies and Tracking Technologies

We use cookies and similar technologies:

To remember user preferences and settings
To analyze app usage and performance
To deliver personalized content
To measure advertising effectiveness

You can control cookie settings through your device

12. International Data Transfers

Your information is primarily processed and stored in Bangladesh:

We may use cloud services with servers outside Bangladesh
We ensure adequate protection for cross-border data transfers
We comply with Bangladeshi regulations on data localization

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically
We will notify you of significant changes through the App
Continued use after changes constitutes acceptance
We encourage regular review of this policy
Previous versions will be archived and available upon request

14. Contact Information

For privacy-related inquiries, please contact:

Data Protection Officer
RentX Rewards Ltd.
Address: [2nd floor, House-8, Bangabandhu Avenue, Dhaka-1000]
Email: privacy@rentxrewards.com
Phone: [Privacy Helpline Number]
Website: www.rentxreards.com/privacy-policy
Office Hours: 9:00 AM - 6:00 PM (Bangladesh Standard Time), Sunday-Thursday

15. Grievance Redressal

Contact our Data Protection Officer
We will acknowledge your complaint within 48 hours
We aim to resolve complaints within 30 days
If unsatisfied, you may contact the Bangladesh Digital Security Agency

16. Consent

By using the RentX Rewards App, you consent to:

The collection, use, and sharing of your information as described
The transfer of your information to our partners as necessary
The processing of your information in Bangladesh and other jurisdictions
Receiving communications as described in this policy

17. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Bangladesh, including:

The Digital Security Act, 2018
Bangladesh Bank guidelines on digital transactions
Other applicable data protection regulations

Acknowledgement

I HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF MY PERSONAL INFORMATION AS DESCRIBED HEREIN.

This Privacy Policy is available in Bengali upon request. In case of any discrepancy between the English and Bengali versions, the English version shall prevail.

Effective Date: 19-01-2026