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Yes. RentX uses secure payment systems and regulated payment partners.

Yes. All applicable charges are shown clearly before confirmation.

RentX may adjust Rewards Points balances in case of system errors, delays, or incorrect calculations.

Yes. RentX reserves the right to modify: ● Earning rules ● Redemption conditions ● Subscription benefits ● Program structure

No. Rewards Points: ● Are not money ● Have no cash value ● Cannot be withdrawn or transferred

RentX enables you to: ● Pay rent digitally in a secure and transparent way ● Earn Rewards Points on eligible rent payments ● Receive guaranteed monthly Rewards Points based on your subscription ● Redeem points for merchant discount coupons ● Track rent payments and Rewards Points history in one place ● Access higher rewards and premium merchants by upgrading your subscription

You can make rent payments through the RentX app using: ● Visa or MasterCard (debit or credit) ● Mutual Trust Bank (MTB) account transfer All payments are processed securely through the RentX Payment System.

RentX does not charge any platform transaction fee. However, bank processing fees apply, which are borne by the Host (Landlord): ● MTB bank transfer: 0.75% ● Visa / MasterCard (debit or credit): 1.5%

1. You link your rented property to your RentX account. 2. You initiate the rent payment in the app. 3. Payment is processed securely. 4. Rent is transferred to the Host's bank account. 5. Rewards Points are credited after successful payment.

You can earn Rewards Points through: 1. Rent payments ● 1 base point per BDT 100 of rent ● Points are multiplied based on your subscription tier 2. Monthly subscription allocation ● Fixed points credited upon subscription activation or renewal 3. Referral programs and campaigns ● Special offers designed by RentX

No. Though your subscription tier determines: ● Rewards Points multiplier ● Monthly Rewards Points allocation ● Access to merchant categories (Basic, Essential, Premium)

Rewards Points are credited: 1. Immediately after a successful rent transaction. 2. Immediately after subscription activation or renewal.

No. Rewards Points: 1. Have no cash value. 2. Cannot be converted to money or bank credit. 3. Can only be used within the RentX platform.

Rewards Points remain valid as long as your account is active. If your account is inactive for 12 consecutive months, all unused Rewards Points will expire permanently.

Any Rewards Points earned from that transaction will be automatically deducted. If already redeemed, RentX may adjust future balances or restrict redemption.

RentX helps Hosts: ● Receive rent digitally and securely ● Manage multiple tenants from one platform ● Earn Rewards Points from tenant rent payments ● Track rent collections and payment history ● Access advanced bookkeeping and property tools (tier-based)

No. Hosts do not need any paid subscription to: ● Receive rent ● Earn Rewards Points ● Use core RentX features

To receive rent payments: 1. Add your Mutual Trust Bank (MTB) account in the RentX app. 2. Tenants complete rent payment through RentX. 3. Rent is transferred to your bank account. 4. Settlement occurs within 3 business days.

RentX does not charge any fee. However, bank transaction fees apply and are borne by the Host: ● MTB bank transfer: 0.75% ● Visa / MasterCard payments: 1.5% These fees are deducted before settlement.

Hosts earn Rewards Points based on tenant rent payments: 1. Tenant-based accrual - Host earns 3x the Rewards Points earned by each tenant. 2. Multiple tenants - Points are calculated per tenant and aggregated. 3. Referrals and campaigns - Additional points through RentX programs. Rewards Points are credited only after successful transactions and valid tenant linkage.

Yes. Hosts can link tenants subject to RentX-admin-defined limits. ● Free Tier Hosts can link up to 5 tenants. ● Hosts may request tenant pool expansion with valid justification.

Yes. If a Host account remains inactive for 12 months, all unused Rewards Points will expire.

Yes. Rent received is taxable income. 1. RentX does not deduct tax at source. 2. Hosts are responsible for tax declaration and compliance. 3. Rewards Points are non-cash benefits and are not treated as income by RentX.

As a shopper, RentX allows you to: ● Earn Rewards Points through subscriptions and campaigns ● Redeem points for merchant discounts ● Access exclusive offers without vouchers or cashback ● Use one unified rewards system

No. Shoppers can use RentX without paying rent, based on subscription benefits and campaigns.

Shoppers earn Rewards Points through: ● Monthly subscription allocations ● Promotional campaigns and special offers ● Rent payments (if applicable)

Rewards Points expire only if the account is inactive for 12 months.

No. Rewards Points are non-transferable and tied to a single user account.

As a RentX merchant, you gain: ● Access to high-intent users ● Increased footfall and customer acquisition ● Controlled discount exposure via coupon redemption ● Brand visibility inside the RentX app

A curated network of partner merchants offering coupons redeemable using Rewards Points.

Users collect coupons in the RentX app and redeem them at merchant outlets or online, following coupon terms.

Merchants are responsible for: ● Honouring valid RentX coupons ● Training staff on coupon validation RentX is not responsible for service quality, stock availability, or pricing disputes.

No, unless explicitly stated. Coupons cannot be combined with bank discounts or seasonal promotions.