Privacy Policy
At RentX, we are committed to safeguarding your privacy and protecting your personal and financial information across our rent-payment and rewards ecosystem.
1. Introduction & Overview
This policy applies to all users of RentX, including Tenants, Landowners, Shoppers, and Merchant Partners operating in Bangladesh.
RentX ('we', 'our', or 'us') operates the smart rent-payment platform, rewards system, and mobile services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access our website or services.
By creating an account, making rental payments, or redeeming reward vouchers through RentX, you consent to the data practices described in this policy.
2. Information We Collect
To deliver seamless digital rent payments and instant cashback rewards, we collect several categories of information depending on your role within the ecosystem.
- Personal Identity Data: Full name, NID / Passport number, email address, mobile number, and profile picture.
- Rental & Property Details: Property address, monthly rent amount, landlord contact details, tenancy contract documents, and payment schedules.
- Financial & Transaction Data: Payment reference numbers, MFS numbers (bKash, Nagad, Rocket), card token details, and transaction history.
- Technical & Device Data: IP address, browser type, mobile operating system, device identifiers, and platform usage analytics.
3. How We Use Your Information
We process your personal information strictly for legitimate business operations, statutory compliance, and enhancing customer satisfaction.
- Processing and settlement of monthly rent payments directly to landowners or bank accounts.
- Calculating, issuing, and facilitating the redemption of RentX Reward Points across partner merchants.
- Conducting identity verification and anti-fraud checks to safeguard all financial transfers.
- Sending transactional receipts, payment reminder notifications, and customer support resolution messages.
5. Data Security & Retention
We employ enterprise-grade security protocols, including AES-256 bit encryption at rest and TLS 1.3 in transit, to prevent unauthorized access, alteration, or data leaks.
Your data is retained for as long as your account remains active or as required by applicable tax, banking, and commercial laws in Bangladesh.
6. Your Rights & Control
You maintain full control over your personal profile data and preferences on RentX.
- Access & Update: Review and modify your account details anytime through profile settings.
- Marketing Opt-out: Unsubscribe from promotional push messages or SMS campaigns with a single click.
- Account Deletion: Request formal account termination and data erasure by contacting privacy@rentxrewards.com.
7. Privacy Officer Contact
If you have questions, feedback, or concerns regarding this Privacy Policy, please reach out to our dedicated Privacy Compliance Team at privacy@rentxrewards.com or write to our Dhaka HQ address.
Have questions about our legal policies?
Our legal compliance and customer support teams are available to clarify any terms or address your data security concerns.
